A seat is any user on your account — whether they're conducting AI interviews, analysing results, or managing projects. Every team member who needs to log in requires a seat. On paid plans, you pay a base platform fee plus a per-seat fee for each user. The base fee covers your model run allocation (where the AI analyses your interviews), while seats give your team unlimited access to conduct interviews and collaborate. The free plan includes 1 seat at no cost.
ClarioNova process all of your data into actionable insights via a model run. The result is a versioned model containing a clear view of business operations, pain points and actionable improvement suggestions. You may want to run a model after all interviews have completed, or you may simply want to upload some of your own notes and have ClarioNova process them into a model, you are in full control. This is an advanced process and we run a lot of processing to make it as accurate as possible; this is why we include a model run budget in your subscription level.
The free pilot includes all core features — unlimited AI interviews, insight analysis, process diagrams, and improvement backlogs. You get 1 user, 1 project, and 2 model runs per month. It's designed to let you run a real discovery pilot before committing.
Yes, you can upgrade or downgrade at any time. When you upgrade, you get immediate access to additional features and limits. When you downgrade, changes take effect at the end of your billing period.
We'll notify you when you're approaching your monthly model run limit. If you need more, you can upgrade to a higher tier for additional capacity. AI interviews are unlimited on all plans, so you can keep conducting interviews without interruption.
Yes, we offer special pricing for registered nonprofits and early-stage startups. Contact us at info@clarionova.com to learn more.
We accept all major credit cards (Visa, Mastercard, American Express). Enterprise customers can pay by invoice with NET-30 terms.
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