Last updated: January 2025
By accessing or using ClarioNova ("the Service"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service.
ClarioNova is a platform that enables organisations to capture operational knowledge through AI-led interviews, analyse patterns across responses, and generate insights, process documentation, and improvement recommendations.
To use the Service, you must:
You are responsible for all activities that occur under your account.
The Service is offered through various subscription tiers, including a free pilot tier with limited features and paid tiers with additional capabilities.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:
You are responsible for all content uploaded to or generated through your use of the Service, including interview questions and respondent data. You must ensure you have appropriate consent and legal basis for collecting and processing interview data.
The Service, including its original content, features, and functionality, is owned by ClarioNova and is protected by copyright, trademark, and other intellectual property laws.
You retain ownership of all content you upload to the Service. By using the Service, you grant us a limited licence to process your content solely for the purpose of providing the Service.
Reports, diagrams, and other outputs generated by the Service based on your data belong to you. You may use, modify, and distribute these materials as you see fit.
Our use of your data is governed by our Privacy Policy. By using the Service, you acknowledge that:
We treat your data as confidential and will not access, use, or disclose it except as necessary to provide the Service or as required by law.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that:
To the maximum extent permitted by law, ClarioNova shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Service.
Our total liability for any claims arising from the Service shall not exceed the amount you paid us in the twelve months preceding the claim.
You agree to indemnify and hold harmless ClarioNova from any claims, damages, or expenses arising from your use of the Service, your content, or your violation of these Terms.
We may terminate or suspend your account immediately, without prior notice, for conduct that we determine violates these Terms or is harmful to other users or the Service.
Upon termination, your right to use the Service will cease immediately. You may request export of your data within 30 days of termination.
We reserve the right to modify these Terms at any time. We will provide notice of material changes through the Service or by email. Your continued use of the Service after changes constitutes acceptance of the modified Terms.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions.
Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
For questions about these Terms, please contact us at:
Email: info@clarionova.com