1. Introduction
ClarioNova ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
By using ClarioNova, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information You Provide
- Account Information: Name, email address, company name, and password when you create an account
- Interview Data: Transcripts and responses collected during AI-led interviews conducted through the platform
- Payment Information: Billing details processed through our secure payment provider
- Communications: Messages you send to us via email or our contact form
Information Collected Automatically
- Usage Data: How you interact with our platform, including features used and time spent
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP address, access times, and pages viewed
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process interview data to generate insights and reports
- Communicate with you about your account and our services
- Ensure the security and integrity of our platform
- Comply with legal obligations
4. Data Processing and AI
ClarioNova uses artificial intelligence to process interview transcripts and generate operational insights. This processing includes:
- Analysing transcripts to identify themes and patterns
- Generating process diagrams and operational models
- Identifying discrepancies and improvement opportunities
- Creating summaries and reports
Your data is processed in accordance with your subscription and the settings you configure in the platform.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given explicit permission
6. Data Security
We implement appropriate technical and organisational measures to protect your information, including:
- Encryption of data at rest (AES-256) and in transit (TLS 1.3)
- Role-based access controls
- Regular security assessments
- Audit logging of system access
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.
8. Data Residency
ClarioNova operates data centres in the United States and European Union. You can choose your preferred data region during account setup. Your data will be stored and processed in your selected region.
9. Your Rights
Depending on your location, you may have the following rights:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent
To exercise these rights, contact us at info@clarionova.com.
10. Cookies
We use essential cookies to operate our platform. These cookies are necessary for authentication and security. We do not use advertising or tracking cookies.
11. Children's Privacy
ClarioNova is not intended for use by children under 16. We do not knowingly collect information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: info@clarionova.com